Privacy Policy
How Wash On Wash Off handles your data
Updated July 24, 2025
Introduction
Wash On Wash Off (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect the following types of personal information:
- Identity and Contact Details: Your name, address, email address, and phone number.
- Property Information: Details about your property, including photos and videos you provide for the purpose of quoting and service delivery.
- Communication Records: Records of our communications with you, including emails and text messages.
- Service Details: Information about the services you have enquired about or engaged us for.
- Website Usage Data: We may use cookies and analytics tools to collect information about your visit to our website, such as your IP address and browsing behaviour, to improve our user experience.
How We Collect Your Personal Information
We collect personal information directly from you when you:
- Fill out an enquiry form on our website.
- Contact us via phone, text message, or email.
- Provide us with photos or videos of your property for a quote.
- Interact with us on social media (e.g., Instagram).
Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide you with accurate quotes.
- To schedule and deliver our cleaning Services.
- To process payments and manage your account.
- To communicate with you about your booking and our Services.
- To follow up with you to ensure your satisfaction.
- To administer our referral program, VIP program, and other promotions.
- To improve our service offerings and customer experience.
- To comply with our legal and regulatory obligations.
Disclosure of Personal Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information to:
- Our employees or trusted contractors for the purpose of delivering the Services.
- Third-party service providers who assist us in our business operations (e.g., accounting software), under strict confidentiality agreements.
- Regulatory bodies or law enforcement agencies, as required by law.
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored in secure digital formats. We will retain your information for as long as necessary to provide our services and as required for legal and administrative purposes.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Making a Complaint
If you believe we have breached the Australian Privacy Principles, please contact us with the details of your complaint. We will investigate the matter and respond to you promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at:
Wash On Wash Off
Email: michael.clh@hotmail.com or huongvu89@gmail.com
Phone: 0390072357